An order will normally be processed and shipped in 1 to 2 business days. Once it has been shipped, it will normally take 2-5 delivery days to arrive.

All felt hats and straw hats will normally be processed in 3-4 business days.

You will receive an order confirmation in your email at the time of your online purchase. After the processing time, you will receive the tracking information in your email. Please allow 24-48 hours for tracking information to appear. If you do not see any of these emails in your inbox, please check your spam folder or contact us.

Please take into consideration that Holidays may affect these time frames

Currently, we only ship within the United States. The carriers we use are UPS and USPS.


There are NO money refunds. All felt hats and straw hats are final sale; they CANNOT be returned or exchanged. All merchandise on clearance/sale are Final Sales; there are NO returns or exchanges. All accessories are final sale; they cannot be exchanged or returned. 

You may ONLY exchange apparel and boot merchandise in the condition it was received or return it for store credit. 

If the product does not meet our exchange/return policies, the customer will be charged a shipping fee for the product to be sent back.

When exchanging an item:

  • First, you must contact La Raza Western Wear at (713) 928-7174 or, to ensure there is product availability, and we must receive the package no later than 20 days from the package’s arrival. We cannot accept any item after 20 days of the delivery.
  • Shipping will be covered by the customer; you may use your preferred carrier.

Exchanges must be shipped to:


La Raza Western Wear

2835 Broadway St. Houston, TX 77017

Please place a note inside the package with your order number, name, phone number, and the size and item you want to exchange it for.